Alternative dispute resolution regulations coming into force.
The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 bring in further changes that will affect consumers, providers of goods and services, and providers of ADR services (such as ACCA).
The purpose of the Regulations is to ensure that alternative dispute resolution (ADR) is available for all contractual disputes arising out of complaints by consumers, and ACCA has produced Technical Factsheet 192 providing guidance to practitioners. A guidance note also assists members in implementing internal complaints-handling procedures.
ACCA and its members are required to be compliant by 9 July.